Revision date: 26/02/2015
All services provided by MrRapidHost ("MrRapidHost") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless MrRapidHost from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to MrRapidHost' servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
* CPU/Resource intensive Programs
* Denial of Service Attacks
* Hacking/cracking of any kind (This includes exploits)
* Account trading
* Spamming
* Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: copyrighted material, trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites.
* Warez, image/file dump, mirror, or ad services.
* Sale of controlled substance or online pharmacies.
* Autosurf sites, investment sites, escrow, HYIP, bank debenture programs, or lottery sites.
* Brute force programs, IP scanners, mail bombers, and spam scripts.
* Personal Proxies are allowed.
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, MrRapidHost WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
Resource Usage Limits
To ensure the best performance for all of our customers, we enforce the following limits:
- Your VPS should not have a load average of 4 for more than one hour, or Your VPS will get restarted.
- Your VPS should not have a load average of 2 for more than two hours, or your VPS will get restarted.
- Your VPS is configured to send a maximum of 50 emails per hour. If You have justification, please open a ticket and we'll raise this limit for you.
- Unless otherwise stated, CPU cores are shared and they are not dedicated to You. We allow you to use all of your cores for your peak times, but you cannot use them for an extended amount of time.
- Our system will automatically suspend VPSs with 5 minute load average more than 30.0
Adult Content
Adult-oriented sites, pornography and sex related content are allowed only on our web hosting and reseller accounts. Child pornography is strictly prohibited.
Traffic Usage
All account plans come with a predetermined amount of traffic allowance.
For extra bandwidth you will have to contact sales.
IRC
We currently do not allow IRC or IRC bots to be operated on our servers.
Domain Registration/Renewal
If a domain is registered through MrRapidHost the client is responsible for renewing the domain. Domain prices are subject to change.
In order for MrRapidHost to host your domain you must change your domain name servers (DNS) to our DNS. This must be done at your domain registrar. This is not considered a renewal or transfer of your domain. In order for this process to be performed you must contact your domain registrar.
Server Backups
We backup all of our managed services(Managed VPS, and Shared Hosting.). For liability reason we cannot guarantee that your material will be backed up. Therefor please backup your accounts off of our servers. We are not responsible for lost material. If you require your accounts to be backed up we can do so.
Server Abuse
Any attempt to undermine or cause harm to a server or customer of MrRapidHost
is strictly prohibited. As our customer you are responsible for all your
accounts. Should you violate the Terms of Services outlined within, your
account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole
discretion.
All sub-networks, distributive hosting sites and dedicated servers of MrRapidHost must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
Payment Policy
Your account will not be activated until we receive your first months payment. Users, will receive invoices that are sent via email approximately two week before they are due. Invoices are to be paid on or by the date on the invoice.
Accounts are suspended after 4 days of overdue invoice, and terminated 20 days after your invoice due date. Late fee of 10% will apply after 1 day of the due date.
Billing
By the Account Activation Date of each month, MrRapidHost shall either:
(1) debit the client's credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to MrRapidHost by no later than the specified payment due date. MrRapidHost shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Service Fees
Certain services carry a setup fee charged by MrRapidHost to
client, which must be paid by client in order to have use of said services.
If client terminates this agreement, client shall be responsible for any
and all outstanding fees owed to MrRapidHost and agrees to pay
any and all fees incurred by client. Because the services are provided
on a monthly basis, the client will be responsible for service fees incurred
each month, regardless of when client provides notice of termination.
Thus, for example, if the client provides notice of termination on the
15th day of a particular month, the client will be responsible for service
fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & refund policy
We offer a 30 day Money back guarantee on shared hosting, and 7 days on virtual private servers.
Refunds: If client has retained the services for one year and has pre-paid MrRapidHost for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Account Deactivations
Any account deactivated due to non-payment will require a reactivation
fee of $20.00 prior to reactivation.
Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require 30 days
notice for a cancellation.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole
discretion.
Limitation of Liability
MrRapidHost shall not be responsible for any claimed damages, including
incidental and consequential damages, which may arise from MrRapidHost
' servers going off-line or being unavailable for any reason whatsoever.
Furthermore, MrRapidHost shall not be responsible for any claimed damages,
including incidental or consequential damages, resulting from the corruption
or deletion of any web site from one of MrRapidHost ' servers. All
damages shall be limited to the immediate termination of service.
Violations
Violations of these Acceptable Use Policies should be referred to [email protected].
All complaints will be investigated promptly. Failure to follow any term
or condition will be grounds for immediate account deactivation.
Disclaimer
MrRapidHost cannot be held liable for system down time, crashes or
data loss. We cannot be held liable for any predicated estimate of profits
which a client would have gained if their site was functioning. Certain
services provided by MrRapidHost are resold. Thus, certain equipment,
routing, software and programming used by MrRapidHost are not directly
owned or written by MrRapidHost. Moreover, MrRapidHost holds no
responsibility for the use of our clients' accounts. Failure to comply
with any terms or conditions will result in the automatic deactivation
of the account in question. We reserve the right to remove any account,
without advance notice for any reason without restitution, as MrRapidHost
sees fit.
Account Activation
By activating your account with MrRapidHost, you agree to the above
policies and disclaimer. Upon requesting activation of an account, you
are required to accept these policies, guidelines and disclaimer, and
a copy of your acceptance is forwarded along with your activation request
to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
MrRapidHost guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
MrRapidHost reserves the right to amend any or all of the above policies,
guidelines and disclaimer without notification. We also retain the right
to increase any pricing and make changes to our account plans without
notification.